Experience

Executives face strategic, operational and personal dilemmas as they respond to society’s calls for change. A specialist team, our skill is to disentangle complex questions and open up a way forward.

We help turn thought into action, and action into value.

We have supported strategy, culture and leadership initiatives at some of the world’s top companies.

Apple
AXA / AXA Framlington
Bain Capital
British Standards (BSI)
Citibank
Deutsche Bank
Dresdner Kleinwort

Herbert Smith Freehills
Hewlett-Packard
Informa
Jardine Lloyd Thompson
JP Morgan
Manchester Airports
Merrill Lynch

Nomura / Instinet
PwC
Rakuten Marketing
Royal Bank of Scotland
Santander
UBS

Trusted advisers, we provide structure, process and content for effective conversations. We also offer challenge and support as executives resolve paradoxes and commit to change.

Our skills make tough outcomes easier to achieve

Discover what people really believe

With thoughtful and impartial questions, we reveal what matters to employees, customers, shareholders and other stakeholders.

Challenge traditional thinking

We make sense of societal and industry trends, to give executives a space to explore new ideas. Our tough questions challenge the team’s thinking.

Make tough decisions easier

We set out complex issues in plain English, keep everyone focused on the question in hand, and push for robust outcomes.

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Guide others to agreement

Respectful of everyone’s agendas, we cut through office politics and secure unanimous commitment to a sustainable vision.

Communicate with influence

Good with language and familiar with why people reject change, we support the team to secure wider commitment to its new strategy.

Quentin Millington

Founder

Quentin Millington has worked with FTSE-100 companies in various industries. He is experienced in strategy and operations as well as people development and culture change.

As Chief Operating Officer and in related roles at tier-one investment banks, with budgets over US$100m Quentin led client-facing and operations teams of up to 130 people. He also ran – across US$1bn organisations of more than 1,000 employees – global initiatives to increase productivity, cut cost and enhance service.

Fellow of the Royal Society of Arts (FRSA), Quentin is adviser to the CEO and executive board of the Royal Hospital Chelsea and a member of the Advisory Board of English National Opera.

Quentin has an MPhil in Innovation, Strategy and Organisation from Cambridge, an MSc in International Management from SOAS, London, and a first degree in Oriental Studies from Oxford. Proficient in Chinese, he has lived and worked in New York, Hong Kong and Taipei.

Quentin rapidly assessed the organizational, interpersonal and technological challenges faced by this global team and led the efforts to enable this team. The outstanding feature of Quentin is his ability to simplify complex information and articulate this into actionable intelligence.

Tom Diamante

Director, Merrill Lynch

Clare Connors

Brand Communications Strategist

Clare Connors enjoys a wealth of brand communication experience from her time in marketing communication agencies as well as in senior Brand Comms roles at McDonald’s, Pizza Hut and Wickes. 

She has worked with SMEs and global corporations on diverse branding projects such as launches, re-brands and sub-brand development at both strategic and executional levels.

Passionate about brand at the heart of an organisation, Clare brings clarity to internal and external communications through a focus on purpose. Her aim is to ensure brand values are lived each day by employees – not just through what they do, but why and how they do it.

Clare holds a CIM postgraduate diploma in Marketing and a first degree in International Business with French from Newcastle Business School. She has studied and worked in France, Mexico, Australia and the United States.

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